Returns & Replacements Policy

معايير الإستبدال أو الإسترجاع

To be eligible for replacement or refund, the product must be returned within 3 days of respect of the order.

The product must be in the same condition as received and not be used or opened because it is super sensitive products, and it is not damaged by usage in any way.

If the product is damaged in any way, or the passage of calendar 7 days before execution of the return request, The order is not eligible for return or replacement.


  • الحالة الأولى: إستبدال أو إسترجاع بسبب رغبة العميل ولايوجد أي خلل في المنتج

we accept our dear customers desire to exchange or return during the above period, but the customer will charge the shipping fee whether it is a replacement or a refund (There may be a “if any” transfer fee discount to recover the amount)

  • الحالة الثانية: إسترجاع أو إستبدال بسبب خطأ في نوع المنتج المطلوب

After we have received the product to be replaced or recovered, Our team of technicians will verify and verify the error or flaw and the return decision is made accordingly.

خطوات تقديم طلب إستبدال أو إسترجاع

Make a return request through the customer account and then go to the orders page where all orders of the customer appear and then choose the order intended to retrieve a product and then submit a return request, or by messaging us on WhatsApp.

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